CC English Safety Tips

Stay on the Platform
Keep conversations on the CC English platform while you’re getting to know someone. Users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.

Never Send Money or Share Financial Information
Never send money, especially over wire transfer, even if the person claims to be in an emergency. Wiring money is like sending cash — it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately at support@ccenglish.org.

Protect Your Personal Information
Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. If you are a parent, limit the information that you share about your children in early communications. Avoid sharing details such as your children’s names, where they go to school, or their ages or genders.

Report All Suspicious and Offensive Behavior
You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:

  • Requests for money or donations
  • Underage users
  • Harassment, threats, and offensive messages
  • Inappropriate or harmful behavior during or after sessions
  • Fraudulent profiles
  • Spam or solicitation including links to commercial websites or attempts to sell products or services
You can report any concerns about suspicious behavior by emailing support@ccenglish.org.

Protect Your Account
Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. CC English and Intercambio will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately by emailing support@ccenglish.org.

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