Frequently Asked Questions

Student Questions
1How do you match me with a teacher?
Your match is based on your availability and your gender.
2What if my teacher is not a good match?
We want to make sure all CC English participants are having a good experience. If you are having any problems, please contact us at support@ccenglish.org, and we will be happy to help. We can help you work with your teacher, or we can find a new teacher for you.
3Who are the teachers?
The teachers are volunteers. They are not getting paid. They are doing this because they want to.
Teacher Questions
1What level will my student be, and how will I know?
All of our students complete an initial online placement test that matches them with a corresponding book level in our Confidence and Connections curriculum. Once you have been matched, you will receive your student’s profile information, which will include the book level of our curriculum that they tested into.
2What do I do if my student and I aren’t a good match?
We want to make sure all CC English participants are having a good experience. If you are having any problems, please contact us at support@ccenglish.org , and we will be happy to help. We can help you work with your student, or we can find a new student for you.
3What if I decide I can’t teach anymore?
You can cancel your monthly subscription at any time from your CC English account. When you cancel you will no longer have access to the CC English Platform, the digital curriculum, or any of the teaching resources. We will notify your student and match them with a new teacher.

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